Front Office 101: How to Wow Patients on the First Call-Bonus: Front Office 101 Guide

Bonus: Front Office 101 Guide

Pdf Summary

This document is a template provided by the International Hearing Society to attendees of a webinar on front office training. The document emphasizes the importance of having well-trained front office staff who can create a positive first impression for potential customers. It suggests that hiring the right person for the position and properly incentivizing and training current staff is crucial. The document also provides tips on telephone etiquette for customer service, including speaking clearly, asking permission before placing someone on hold, and returning calls promptly. It emphasizes the importance of having a script to handle commonly asked questions and providing accurate information to customers. The document also discusses different scenarios that can occur during a call and advises on how to handle them. It encourages evaluating calls on a regular basis and investing in call monitoring services. The document concludes by emphasizing the importance of training staff on customer service issues and creating a checklist for maintaining a professional office environment.

Keywords

front office training

well-trained staff

positive first impression

telephone etiquette

customer service

script for questions

accurate information

call scenarios

evaluating calls

professional office environment