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Transforming a Hearing Aid Return into a Satisfied ...
Transforming a Hearing Aid Return into a Satisfied ...
Transforming a Hearing Aid Return into a Satisfied Patient Experience Recording
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Video Transcription
Video Summary
The webinar discussed how to transform a hearing aid return into a satisfied patient experience. The presenter emphasized the importance of laying a solid foundation by establishing rapport with the patient and understanding their needs and concerns. Individualizing the patient appointment and incorporating oral rehabilitation into the experience were also highlighted. The presenter provided tips and strategies for handling patient objections and being assertive in addressing issues. The importance of realistic expectations and explaining the audiogram to patients was also stressed. The webinar concluded with a Q&A session where the presenter addressed specific questions from the audience. Overall, the presentation aimed to empower hearing care professionals to make the hearing aid journey a positive and successful one for their patients.
Keywords
hearing aid return
satisfied patient experience
establishing rapport
patient needs
individualizing appointment
oral rehabilitation
patient objections
assertiveness
realistic expectations
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