Transforming a Hearing Aid Return into a Satisfied Patient Experience-Transforming a Hearing Aid Return into a Satisfied Patient Experience Recording

Transforming a Hearing Aid Return into a Satisfied Patient Experience Recording

Video Transcription

Video Summary

The webinar discussed how to transform a hearing aid return into a satisfied patient experience. The presenter emphasized the importance of laying a solid foundation by establishing rapport with the patient and understanding their needs and concerns. Individualizing the patient appointment and incorporating oral rehabilitation into the experience were also highlighted. The presenter provided tips and strategies for handling patient objections and being assertive in addressing issues. The importance of realistic expectations and explaining the audiogram to patients was also stressed. The webinar concluded with a Q&A session where the presenter addressed specific questions from the audience. Overall, the presentation aimed to empower hearing care professionals to make the hearing aid journey a positive and successful one for their patients.

Keywords

hearing aid return

satisfied patient experience

establishing rapport

patient needs

individualizing appointment

oral rehabilitation

patient objections

assertiveness

realistic expectations