Transforming a Hearing Aid Return into a Satisfied Patient Experience-Transforming a Hearing Aid Return into a Satisfied Patient Experience Slides

Transforming a Hearing Aid Return into a Satisfied Patient Experience Slides

Pdf Summary

This document outlines a webinar presentation on transforming a hearing aid return into a positive patient experience. The presenter, David Frazier, stresses the importance of creating a solid initial case history and establishing rapport with the patient. He emphasizes the need for a transparent and communicative atmosphere, where the patient feels valued and involved in their hearing journey.<br /><br />Frazier introduces the concept of an Up Front Contract (UFC), which involves creating a game plan with the patient. This helps the specialist understand the patient's goals for the appointment, and ensures that the right questions are asked to address their needs. He also discusses the importance of asking about the patient's work, hobbies, and living environment, to individualize each appointment.<br /><br />The presentation emphasizes the role of aural rehabilitation in minimizing the consequences of hearing loss and improving patient satisfaction. Frazier recommends setting realistic expectations and providing a welcome packet with important information and tools for the patient.<br /><br />When a patient wants to return their hearing aids, Frazier encourages clinicians to engage in dialogue to understand the underlying reasons. By being aggressive and asking tough questions, clinicians can address the crux of the issue and prevent future returns. This approach also helps alleviate patient fears and uncertainties about hearing aids.<br /><br />Overall, Frazier provides strategies and tips for clinicians to transform returns into positive patient experiences, focusing on personalized care and effective communication. The presentation concludes with a Q&A session and contact information for the presenter.

Keywords

hearing aid return

positive patient experience

initial case history

establishing rapport

transparent atmosphere

communicative atmosphere

Up Front Contract

game plan

aural rehabilitation

patient satisfaction