Access, Not Sales: An Evidence-Informed Approach to Case Presentation, Patient Financing, and Hearing Healthcare Access (On-Demand Webinar Sponsored by CareCredit)
This webinar is sponsored by CareCredit.
Hosted by Blaise Delfino, M.S., this course helps hearing professionals guide patients through treatment decisions with clarity, confidence, and respect. Learn a simple six-step approach for discussing recommendations, costs, and financing options. Practical examples and scripts show how to keep conversations supportive and focused on access to care.
By the end of this presentation, participants will be able to:
1. Explain how ethical, access-oriented guidance differs from high-pressure sales while preserving patient autonomy and trust.
2. Apply the six-step access pathway to hearing healthcare decisions.
3. Demonstrate patient-centered techniques for presenting costs, responding to financial concerns, and explaining financing options in simple ways.
About CareCredit
For over 30 years, CareCredit has been providing a valuable financing option for treatments and procedures that typically are not covered by insurance, or for times when insurance doesn't cover the full amount. CareCredit is also used by cardholders to pay for deductibles and co-payments. We also recently acquired Pets Best to expand how CareCredit helps pets, over the course of their lifetime. It’s a new way we’re helping people who love their pets.
We think people like having financial options, because that gives them the freedom to make decisions about treatment options. So they can do what's best for their situation and their family.
That's why CareCredit is here. We help make care possible ... today. CareCredit, from Synchrony, is one of the largest and most popular health, wellness and beauty credit cards in the nation, serving millions of families each year.
About the Speaker
Blaise Delfino, M.S. is an innovative leader in the field of hearing healthcare with 10 years of experience as a licensed hearing instrument specialist. With a progressive career spanning operations, sales, marketing, and business management, Blaise possesses a wealth of experience and expertise that has been proven in the audiology private practice setting. As a former private practice owner, Blaise has successfully driven profitability and margins year over year through strategic planning, strong leadership, and motivational interviewing. In the clinic, he encountered patients from all walks of life, understanding the diverse financial circumstances they may face. With a steadfast dedication to prioritizing the needs of the patient over financial constraints, Blaise consistently fit patients to their specific hearing needs. This mindset ensured that optimal care and financial accessibility were harmoniously balanced, promoting a patient-centered approach while also maintaining the sustainability and success of the practice. Known for a forward-thinking and performance-oriented approach, Blaise constantly strives to push the boundaries of innovation in the industry. He invented the world’s first custom adjustable earplug called “Fader Plugs” and hosts a top-rated hearing healthcare podcast, The Hearing Matters Podcast. With a deep understanding of the challenges individuals with hearing loss face, Blaise is dedicated to spreading awareness and improving access to quality care. In addition to his hands-on experience as a private practice owner, he also serves as the Director of Professional Relations at Starkey Hearing Technologies.