How to Increase Patient Satisfaction
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Do you want to reduce returns and increase referrals?

In today’s competitive landscape, meeting the needs of your patients is critical for growing and maintaining a healthy and thriving business. Learn how to develop an education program focused on patient benefits and fitting adjustments designed to send your patients’ satisfaction soaring.

Join us for an in-depth look at the tools needed to help your patients navigate the often frustrating journey of learning to hear again. Expert presenter Mary Leisses, MS, Director of Network Education and Training at Starkey Hearing Technologies, will guide you through the process of developing a care plan that encourages patient confidence and loyalty, increases referrals, and reduces returns.

  • Pinpoint three questions that can be used pre and post fitting
  • Know the term “Auditory Training”
  • Understand three ways speech mapping can be used to increase patient satisfaction
  • Identify two web based tools for increasing patient satisfaction
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