How to Transform Front Office Staff into True Patient Care Coordinators
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Does your practice have a receptionist – or a patient ambassador?

Your customers’ first impression of your practice can make or break your business. That’s why savvy Patient Care Coordinators are integral to any hearing healthcare practice. Finding the right person is only part of the process. Developing a strategic plan to hire, train, motivate and coach them will help your front office staff become performance-driven ambassadors for your practice.

Join us for in an in-depth presentation on how to transform your front office staff into true Patient Care Coordinators who will deliver the right messaging to your patients and keep them coming back. Expert presenter Michelle Smith, President of Source 1 Specialty Services, Inc., will show you what to look for when hiring front office staff, how to train them for excellence, and what it takes to evolve into a first-class Patient Care Coordinator.

  • Hire the right people to represent you and your practice
  • Train Patient Care Coordinators to develop relationships that keep patients loyal
  • Develop a plan for motivating and coaching your employees so you can keep great hires
  • Teach your staff what to say to customers, and how to say it for maximum impact
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