Customer returns are a part of doing business. This includes the hearing aid industry. But a return doesn’t have to be a negative customer experience. Join educator and hearing aid specialist David Frazier, BS, COHC for this very practical IHS webinar on hearing aid returns. Frazier will provide tips, tools, and strategies on how to turn a hearing aid return visit into a satisfied client experience. Learn what to say and what to avoid in order to transform a hearing aid return into positive hearing healthcare solution.

• Sharpen skills needed to foster open lines of communication with patients.
• Learn to educate patients on an individual level to ensure successful appointments.
• Obtain tools, tips, and strategies to transform returns into a positive experience
• Learn to “B-E Aggressive” and boldly address issues throughout the patients hearing journey during a return appointment.