Beyond Technology: Elevating Patient-Centered Hearing Care (sponsored by Oticon)-Elevating Patient-Centered Hearing Care

Video Transcription

Video Summary

This webinar by Dr. Sarah Hunkley of Oticon explains person-centered care in audiology as a shift from a clinician-led, top-down model to a collaborative partnership that treats the patient as a whole person. It highlights six pillars: empathy, active listening, open-ended questions, shared decision-making, family/third-party involvement, and tailoring care to individual needs and preferences. The presentation argues that meaningful patient involvement improves hearing aid acceptance, satisfaction, and follow-through, while also increasing clinician satisfaction and reducing burnout. It offers practical counseling strategies, including reflective responses, goal-setting tools like COSI, and Oticon handouts to guide discussions. The talk also emphasizes giving clear, personalized recommendations and using technology demonstrations to help patients understand benefits. Overall, the webinar encourages clinicians to make small, intentional changes that improve outcomes and strengthen patient relationships.

Keywords

person-centered care

audiology

shared decision-making

patient counseling

hearing aid acceptance

empathy