Bridging Smiles and Sound: What Hearing Healthcare Can Learn from Dentistry (On-Demand webinar sponsored by CareCredit)-Bridging Smiles and Sound Recording

Video Transcription

Video Summary

In this Hearing Matters podcast CEU webinar, Blaise Delfino interviews Dr. Michael Walker, a dentist from Johns Island, South Carolina, exploring parallels between dental and hearing healthcare. They discuss how adopting modern technology, such as intraoral scanners and 3D printing, enhances patient experience by improving precision and reducing appointment times. Dr. Walker highlights the value of showing patients their dental issues visually to increase case acceptance, a tactic hearing professionals can emulate by using video otoscopy. They also address the importance of transparent, confident communication about treatment options and financing, presenting a "good, better, best" approach to help patients make informed decisions without judgment. Dr. Walker emphasizes personalized care, encouraging providers to connect with patients beyond clinical matters to build trust and improve experiences. The conversation touches on overcoming stigma in hearing health by investing in advanced tools and best practices familiar in dentistry. Finally, Dr. Walker advises hearing care professionals to improve patient care by genuinely engaging with patients, listening attentively, and making their visit more personal and comfortable. This collaboration aims to inspire hearing professionals to elevate their practice by learning from dental industry successes.

Keywords

Hearing healthcare

Dental healthcare

Modern technology

Intraoral scanners

3D printing

Patient experience

Video otoscopy