Client Trust: Your Business Imperative-Client Trust: Your Business Imperative Slides

Client Trust: Your Business Imperative Slides

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This document is a presentation transcript about the importance of trust in client relations, particularly in the context of customer service and satisfaction. The presentation is given by C.W. Miller, the President and Founder of Custom Training Concepts. Miller emphasizes that trust is a key factor in why clients choose a broker or service provider. He asserts that what really matters is how clients feel about the service provider and whether they believe the provider genuinely cares about them. The presentation discusses the different approaches to customer service and customer satisfaction, and highlights the need for open and honest feedback from clients. Trust is identified as the biggest concern in client relationships, as lack of trust can lead to various negative consequences. The presentation explores the different dimensions of trust - ability, integrity, and emotion - and emphasizes the importance of emotional intelligence in building trust. The presentation concludes with seven simple keys to building trust, and encourages participants to take proactive actions to demonstrate these keys. The presentation emphasizes the impact individuals can have in building trust with their clients and encourages them to take definitive action. The presentation concludes with a call to action for participants to consider what they will do in the next week to increase their clients' trust and to encourage their clients to trust them. The contact information for C.W. Miller and Custom Training Concepts is provided for further information.

Keywords

trust

client relations

customer service

customer satisfaction

broker

open and honest feedback

emotional intelligence

building trust

proactive actions

increase trust