Close More Sales Using Your Front Office Staff-Close More Sales Using Your Front Office Staff Slides

Close More Sales Using Your Front Office Staff Slides

Pdf Summary

The document is a presentation titled "Close More Sales Using Your Front Office Staff" by Russell Armstrong, a Managing Director in the hearing industry. The presentation discusses how to utilize the front office staff and provide a unique experience for patients to increase sales. <br /><br />Armstrong emphasizes that what sets hearing professionals apart is the care they provide and the personal touch of their office. He suggests that the front office staff, as an extension of the professional, play a crucial role in creating a positive impression on patients. The presenter encourages engaging with patients on a personal level in the waiting room, guiding them through the intake process, and building trust.<br /><br />Armstrong also stresses the importance of using the information gathered in the intake form as a starting point for conversation with patients. He suggests that the focus should be on showing patients that their concerns are understood and that solutions are available, rather than simply selling hearing aids. The presentation also includes tips on how to ask effective questions during the introduction and how to bring empathy into the sales process.<br /><br />Overall, the document provides insights into how hearing professionals can leverage their front office staff and office environment to create a unique and personalized experience that leads to increased sales.

Keywords

Close More Sales Using Your Front Office Staff

Russell Armstrong

Managing Director

hearing industry

front office staff

patient experience

increased sales

care and personal touch

engaging with patients

building trust