Five Principles to Amplification Success, Patient Retention & Referrals-Five Principles to Amplification Success, Patient Retention & Referrals Recording

Five Principles to Amplification Success, Patient Retention & Referrals Recording

Video Transcription

Video Summary

This webinar discussed the five principles of amplification success, patient retention, and referrals. The presenter emphasized the importance of building strong relationships with patients and their loved ones through respect, ongoing counseling, and trust. The five principles are the patient, the loved ones or support system, the practitioner and staff, the hearing device, and time and the brain. Each principle has four subcategories that need to be addressed in order to effectively counsel and support the patient. The webinar also highlighted the significance of understanding the difference between hearing and understanding, and the role of the brain in the hearing experience. The presenter stressed the importance of consistency in counseling and care, as well as the need for continuous training and communication within the staff. The goal is to create a relationship care protocol that not only ensures patient retention, but also leads to referrals. The principles can be applied to different types of practices, including big box stores, but may require some adaptation based on the specific environment. Finally, the presenter addressed common challenges such as cost objections and unrealistic expectations, and provided tips on how to handle them effectively. Overall, the webinar emphasized the need for personalized, caring, and holistic approach to amplify success and promote patient satisfaction.

Keywords

amplification success

patient retention

referrals

relationships

counseling

trust

subcategories

holistic approach

patient satisfaction