Front Office 201: Advanced Phone Skills-Front Office 201: Advanced Phone Skills Note-Taking Guide

Front Office 201: Advanced Phone Skills Note-Taking Guide

Pdf Summary

The document is a summary or notes from a webinar on advanced phone skills for front office staff. The specific details mentioned are not in any particular order. The notes include questions such as the three deadly sins when answering the telephone, the maximum amount of time to answer a caller's question, and the most common mistake receptionists make. There is also a question about the most important piece of equipment in a hearing aid office. The notes indicate that if a caller refuses to give their name, the receptionist should do something specific. Additionally, the presence or absence of a certain item affects the receptionist's control and direction of the call. The notes also mention that counseling involves certain actions. Finally, the notes list examples of frequently asked questions and common answers.

Keywords

advanced phone skills

front office staff

webinar

telephone etiquette

answering calls

common mistakes receptionists make

hearing aid office

caller's name refusal

receptionist's control

frequently asked questions