Front Office 201: Advanced Phone Skills-Front Office 201: Advanced Phone Skills Slides

Front Office 201: Advanced Phone Skills Slides

Pdf Summary

This document is a summary of a webinar titled "Front Office 201: Advanced Phone Skills" presented by Von Hansen. The webinar focuses on building rapport and trust with callers, optimizing incoming phone calls, and using effective listening techniques. It also highlights the importance of the telephone as a tool in the office. <br /><br />The document provides pointers on establishing a relationship with callers and handling frequently asked questions. It emphasizes the importance of counseling callers by listening, asking questions, and guiding them. Additionally, it covers common questions and answers related to appointments, hearing aids, insurance coverage, the need for hearing aids, and the credentials of the staff. It also discusses the benefits of digital hearing aids and complimentary hearing screenings.<br /><br />Throughout the webinar, attendees are encouraged to take the information and apply it to their own office systems and formats. The presenter also offers a call script tool that can be used to interact with patients and their loved ones over the phone. Attendees can reach out to Von Hansen for more information on the software used in the presentation.<br /><br />The document concludes with a thank you message for attending the webinar and provides contact information for Von Hansen. It also directs attendees to the website to obtain continuing education credits related to the webinar.

Keywords

Front Office 201

Advanced Phone Skills

Von Hansen

building rapport

trust with callers

optimizing incoming phone calls

effective listening techniques

telephone as a tool

establishing a relationship with callers

handling frequently asked questions