How to Increase Patient Satisfaction-How to Increase Patient Satisfaction Recording

Video Transcription

Video Summary

In this webinar, Mary Lysis discusses the importance of patient satisfaction in the healthcare industry, specifically in the field of audiology. She emphasizes that satisfaction is a process, not an end point, and outlines strategies to increase patient satisfaction throughout the entire care plan. She discusses pre-fitting tools such as the use of a hearing loss simulator, the COSI survey, and demos. During the fitting, she suggests using speech mapping to verify the hearing aid is providing the desired audibility. She also recommends speech and noise testing to determine the patient's signal-to-noise ratio loss and customize the hearing aid settings accordingly. Mary highlights the importance of setting realistic expectations and encourages the use of auditory training and brain games to improve patient satisfaction. Post-fitting, she suggests using the IOI survey to measure patient outcomes and develop a long-term care plan to ensure continued satisfaction. Overall, Mary's presentation offers valuable insights into how to prioritize patient satisfaction and improve outcomes in audiology.

Keywords

patient satisfaction

audiology

care plan

hearing loss simulator

speech mapping

audibility

speech and noise testing

auditory training

long-term care plan