How to Increase Patient Satisfaction-How to Increase Patient Satisfaction Slides

How to Increase Patient Satisfaction Slides

Pdf Summary

The document is a summary of a presentation on increasing patient satisfaction in the healthcare industry, specifically focused on improving patient satisfaction with hearing aid usage. The presenter, Mary Leisses, discusses the importance of patient satisfaction and how it impacts various factors such as brand loyalty, utility of hearing aids, and positive-word-of-mouth advertising. The presentation covers three main phases: pre-fitting tools, fitting tools, and post-fitting tools.<br /><br />During the pre-fitting phase, Leisses suggests using tools such as a hearing loss simulator, Client Orientated Scale of Improvement (COSI), and a care plan to identify and understand the patient's needs and preferences. The fitting phase involves tools like speech mapping, speech in noise testing, homework assignments, and auditory training/brain games to ensure accurate hearing aid fitting and improve speech understanding in different environments. The post-fitting phase includes the use of the International Outcome Inventory for Hearing Aids (IOI-HA) questionnaire to measure patient satisfaction and evaluate the impact of hearing loss on their quality of life. Leisses also emphasizes the importance of long-term care plans, including regular follow-up visits and discussions to assess progress and address any concerns or adjustments needed.<br /><br />Overall, the presentation highlights the need for a comprehensive approach to patient satisfaction and provides practical tools and strategies for improving outcomes in the healthcare industry.

Keywords

patient satisfaction

healthcare industry

hearing aid usage

brand loyalty

utility of hearing aids

pre-fitting tools

fitting tools

post-fitting tools

speech mapping

quality of life